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How kora999 Handles Your Personal Information

Your account data, payment details, and browsing activity on kora999 are collected and used only for the purposes described in this policy — nothing more.

Data collected only for stated purposesDANA, OVO, GoPay transaction privacyAccount security and encryptionYour right to access and request deletionContact us any time for data queries
kora999 How kora999 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about this policy, want to review the data tied to your account, or need to request a correction or deletion, our support team handles privacy queries directly. Reach us through live chat, email, or our in-app help centre — all three paths connect to the same team who can pull your account record and respond to your request.

Team online

Live Chat

Start a live chat session from any page on kora999 to raise a data query. Our team can locate your account record and respond to access or deletion requests in the same session.

Email Support

Send your privacy request by email with your registered account details. We confirm receipt and provide a substantive response within the timeframe required by applicable local rules.

In-App Help Centre

Open the Help section inside your kora999 account on mobile or desktop, choose Privacy and Data, and submit your query directly. Your account context is attached automatically so we can act faster.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Protecting the data attached to your kora999 account is a practical commitment, not a line in a document. We apply SSL encryption to all data in transit, including payment flows through DANA, OVO, and GoPay. Access to your account record is restricted to verified personnel and is logged. Here is how each key area works in practice.

Encryption and Secure Transmission

All data moving between your device and kora999 — including login credentials and DANA, OVO, GoPay payment data — travels over SSL-encrypted connections. No payment detail is stored in plain text on our servers.

Cookie Policy and Preferences

We use session cookies to keep you logged in and analytical cookies to understand how the site is used. You can adjust cookie preferences through your browser settings at any time without affecting core account functionality.

Data Retention and Deletion

Your personal data is kept for as long as your account is active. Once you request closure, we retain only what local law in Indonesia requires for a defined period, then delete the rest from active systems.

Your Right to Access and Correct

You can request a copy of the personal data we hold about you through live chat or email. If any detail is incorrect — your registered name, email, or linked wallet — we will correct it after verifying your identity.

Answers to Your Privacy Policy Questions

These are the questions we hear most often about how kora999 handles personal data, account records, and payment information. If your question is not covered here, contact us via live chat or email and we will respond directly.

We collect your name, email address, contact number, and the wallet details you use for DANA, OVO, or GoPay transactions. Device and session data is also recorded to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your DANA, OVO, or GoPay transactions, and where local law in Indonesia requires disclosure. We do not sell your personal information to third parties.

Contact our support team via live chat or email with your registered account details. We verify your identity first, then provide a summary of the personal data tied to your account within the applicable response timeframe.

Yes. Submit a deletion request through live chat or email. We remove your data from active systems once your account is closed, retaining only what local Indonesia regulations require us to keep for a defined period.

Payment data moves over SSL-encrypted connections and is not stored in plain text. Access to transaction records is restricted to verified internal personnel and is logged each time your account record is accessed.

We use session cookies for login continuity and analytical cookies to improve the site. You can disable non-essential cookies through your browser settings at any time; core account functions will continue to work normally.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.